What is Intellifone?

Intellifone is a telecommunications provider specialising in broadband telephony across Australia. We enable customers to make considerable savings on their phone bill by using the power of broadband Internet to make phone calls.


Do people I want to call need to have an Intellifone too?

No, you can use your Intellifone service to call anywhere in Australia and overseas. However, if you do know someone with an Intellifone you can call each other free of charge no matter where they are in the world!


How do I make a phone call with Intellifone?

You can use your phone just like you always have. Pick up the handset, listen for the dial tone and dial the number.


Will I need to keep my existing phone service?

This will depend on the type of Internet connection you have. If you have ADSL broadband, then you will need to keep your existing phone service. If you have Naked DSL, cable or wireless then you won't need to have a phone line... read more

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Complaints Policy

If your enquiry with our customer service team cannot be resolved or you are dissatisfied with the outcome or resolution, you can forward your complaint to our Customer Relations Manager.

Intellifone aims to resolve your complaint within 10 working days, keeping you up to date with it's progress.

If your complaint is not resolved by our staff, you can contact an alternate dispute resolution body such as the Telecommunications Industry Ombudsman (TIO) for further assistance. Please note that the TIO are considered an office of last resort.

© 2012 Intellifone Pty. Ltd.